Canal Farm Cottages – Privacy Policy

Last updated: November 2025

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of processing that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.
1.4 In this policy, “we”, “us” and “our” refer to Canal Farm Cottages. For more information about us, see Section 13.

2. Credit

3. How we use your personal data

3.1 We may process data about your use of our website (“usage data”) for the purposes of analysing website use and improving our services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.2 We may process your name and email address (“account data”) submitted through contact or newsletter forms for the purposes of providing services or updates. The legal basis is consent.
3.3 We may process information contained in any enquiry you submit to us regarding our services (“enquiry data”) for the purposes of responding to your enquiry and providing relevant information. The legal basis is consent.
3.4 We may process transaction data when applicable for bookings or purchases, for the purpose of fulfilling our contract with you.
3.5 We may process information relating to communications you send to us (“correspondence data”) for record-keeping and responding to enquiries. The legal basis is our legitimate interests.
3.6 We may process any of your personal data where necessary for the establishment, exercise, or defence of legal claims.
3.7 We may also process personal data as required to comply with legal obligations or to protect vital interests.
3.8 Please do not supply any other person’s personal data to us unless we prompt you to do so.

4. Providing your personal data to others

4.1 Financial transactions may be handled by our payment services providers. We will share transaction data only to the extent necessary for processing payments, refunds, and dealing with related queries.
4.2 We may disclose enquiry data to third-party suppliers for the purpose of providing services you have requested. Each such third party will act as a data controller in relation to the enquiry data it receives.
4.3 We may disclose personal data where required to comply with a legal obligation or for the establishment, exercise, or defence of legal claims.

5. International transfers of your personal data

5.1 Our website is hosted on Squarespace servers, which may process data both within and outside the United Kingdom and European Economic Area (EEA). Squarespace implements appropriate safeguards to comply with GDPR and data protection regulations.
5.2 You acknowledge that personal data submitted for publication on our website may be accessible globally.

6. Retaining and deleting personal data

6.1 We retain personal data only as long as necessary for the purposes described in this policy.
6.2 Information including your name, email address, and telephone number will be retained for a minimum of 1 year and a maximum of 3 years following contact.
6.3 We may retain data longer where necessary for compliance with legal obligations or for the defence of legal claims.

7. Amendments

7.1 We may update this policy by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes.

8. Your rights

8.1 You have rights under data protection law, including:
(a) the right to access your data;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to withdraw consent; and
(h) the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8.2 To exercise any of these rights, please contact us using the details provided in Section 13.
8.3 You can find further information or raise a complaint directly with the ICO:
The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 | Website: www.ico.org.uk

9. Cookies

9.1 A cookie is a small text file placed on your device by a web server.
9.2 We use cookies to enable core site functionality, improve user experience, analyse website usage, and manage preferences.
9.3 You can manage or delete cookies through your browser settings. Blocking all cookies may affect your ability to use certain website features.

10. Our details

10.1 This website is owned by Canal Farm Cottages and operated by Visual Elevation.
10.2 Our principal place of business is at Canal Farm, Austen Fen, Grainthorpe, Louth, Lincolnshire, LN11 0NX.
10.3 You can contact us:
(a) by post at the above address;
(b) using our website contact form; or
(c) by email, using the email address published on our website.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Canal Farm Cottages and, while we endeavour to keep the information accurate and up to date, we make no representations or warranties of any kind about its completeness, reliability, or suitability.
Any reliance you place on such information is strictly at your own risk.

We will not be liable for any loss or damage, including without limitation indirect or consequential loss or damage, arising from the use of this website.

Through this website, you may link to other websites not under our control. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to keep the website running smoothly. However, Canal Farm Cottages takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

You may print or download extracts for personal and non-commercial use only. You may copy content for third parties for personal use, but only if you acknowledge this website as the source of the material.
You may not distribute or commercially exploit the content, nor store it in another website or electronic system without prior written permission.